Privacy Policy

Last updated: 23 October 2026

1. Introduction

ApexChem ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, register for an account, submit a product enquiry or quotation request, or contact us about our products and services.

ApexChem operates a business-to-business website for pharmaceutical ingredients and related sourcing and distribution services. Customers may register for an account and request information or quotations through our website. Orders are not placed or paid for directly through the website; quotations and invoices are handled separately.

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

2. Who is responsible for your personal data?

ApexChem
Berghemweg 33A
5975 RJ Sevenum
The Netherlands

Email: info@apexchem.nl
Website: https://www.apexchem.nl/

ApexChem is responsible for the processing of personal data described in this Privacy Policy.

3. What personal data do we collect?

Depending on how you interact with us, we may collect the following categories of personal data:

Contact information: your first and last name, business email address, telephone number and business contact details.
Company information: company name, business address, job title, department and other professional information you provide.
Account information: information provided when you register for an account, including login-related information and account preferences.
Enquiry and quotation information: product interests, requested quantities, specifications, delivery requirements and the contents of messages you send to us.
Business transaction information: information contained in quotations, invoices, correspondence and related business records, where applicable.
Technical and website information: information such as IP address, browser type, device information, website usage and security logs, where collected through our website or its service providers.
Other information: personal data you voluntarily provide when communicating with us by email, telephone or through our website.

Please do not submit sensitive personal information unless it is genuinely necessary and we have an appropriate basis for processing it.

4. Why do we process personal data?

We may process personal data for the following purposes:

Account registration and management: to create, administer and secure customer accounts.
Responding to enquiries: to answer questions about products, availability, specifications, documentation and services.
Preparing quotations: to assess requests and prepare or communicate quotations and related commercial information.
Managing business relationships: to communicate with customers, prospective customers, suppliers and other business contacts.
Business administration: to prepare and manage quotations, invoices and other relevant records.
Website operation and security: to maintain the functionality, reliability and security of our website and accounts.
Website analysis: to understand website usage and improve our website and services, where applicable and permitted.
Legal compliance: to comply with applicable laws, regulations and legitimate requests from competent authorities.
Protection of our rights: to prevent misuse, investigate security incidents and establish or defend legal claims where necessary.

5. Legal bases for processing

We process personal data only where an appropriate legal basis applies. Depending on the circumstances, this may include:

Pre-contractual steps or performance of a contract: for example, when responding to a quotation request or managing an agreed business relationship.
Legal obligations: where we must retain or disclose certain information under applicable law.
Legitimate interests: for example, managing B2B relationships, maintaining website security and improving our services, provided those interests do not override your rights and freedoms.
Consent: where consent is legally required, such as for certain non-essential cookies or similar tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Account registration and quotation requests

When you register for an ApexChem account or submit a quotation request, we use the information you provide to administer your account, understand your requirements and respond to your enquiry.

Account registration does not itself constitute an order or purchase. Product quotations and invoices are handled separately, and any subsequent business transaction is subject to the relevant commercial arrangements.

Please ensure that the information you provide is accurate and up to date. If you provide personal data about another person, you should have an appropriate reason and authority to share it.

7. How long do we retain personal data?

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking account of applicable legal requirements, the nature of the information and the circumstances of the business relationship.

For example:

Account and contact information may be retained while an account or business relationship remains active and for a reasonable period afterwards.
Enquiry and quotation correspondence may be retained for as long as necessary to manage the enquiry, follow up on the business relationship and address potential disputes.
Financial and administrative records are retained for the periods required by applicable law.
Technical and website logs are retained for the period needed for security, troubleshooting and website administration.

When personal data is no longer required, we will delete it or anonymise it where appropriate, unless we are legally required or permitted to retain it for longer.

8. Sharing personal data with third parties

We do not sell personal data to third parties.

We may share personal data where necessary with trusted service providers who support our business, such as website hosting providers, IT and account-management providers, email and communication services, and professional advisers.

We may also disclose personal data where required by law, to competent authorities, or where reasonably necessary to establish, exercise or defend legal claims.

Where a service provider processes personal data on our behalf, we take appropriate steps to ensure that the processing is governed by suitable contractual and security arrangements.

9. International transfers

Some of our service providers or business partners may process personal data outside the European Economic Area (EEA). Where personal data is transferred internationally, we will take the steps required by applicable data protection law, which may include relying on an adequacy decision or implementing appropriate safeguards.

You may contact us for further information about relevant safeguards where applicable.

10. Cookies and website analytics

Our website may use cookies or similar technologies to support essential website functionality, remember preferences, protect the website and, where applicable, analyse website usage.

Cookies that are not strictly necessary will be used only where the required consent has been obtained. You can manage cookies through the consent settings made available on our website, where applicable, and through your browser settings.

Blocking certain cookies may affect some website features.

The specific cookies and analytics services used may change as the website develops. We will update this section and our cookie settings as necessary to reflect the technologies actually in use.

11. How we protect personal data

We take reasonable technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

Access to personal data is limited where appropriate to people and service providers who need it for legitimate business purposes. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If you believe your personal data has been used improperly or that a security issue has occurred, please contact us using the details in this policy.

12. Automated decision-making

We do not intend to make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.

If this practice changes, we will provide the information required by applicable data protection law.

13. Your privacy rights

Subject to the conditions and limitations set out in applicable law, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data.
Request restriction of processing.
Object to processing based on legitimate interests.
Receive certain personal data in a portable format or request its transfer to another organisation.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection supervisory authority.

To exercise your rights, contact us at info@apexchem.nl. We may need to verify your identity before responding. We will respond within the period required by applicable law.

You can also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) through its official website: https://autoriteitpersoonsgegevens.nl/.

14. Personal data relating to children

Our website and services are intended for business and professional use and are not directed at children. We do not knowingly seek to collect personal data from children where such collection would be inappropriate or unlawful.

If you believe a child has provided personal data to us in circumstances where it should not have been collected, please contact us so that we can assess the matter.

15. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

The latest version will be published on our website, together with the date on which it was last updated.

17. Contact us

If you have questions about this Privacy Policy or how ApexChem processes personal data, please contact us: